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of the following ways: |
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| Information for overseas participants |
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For
clarification, please call
Merle at (+65) 6581 0970 or
email her. |
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make out cheque payments to 'TriLife Communications' and send
them to: TriLife
Communications, Woodlands Central Branch Post Office, P O Box 116,
Singapore 917307 |
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Location
of Training Venue |
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Association of Aerospace Industries Singapore (AAIS) |
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1 Changi Business Park Ave 1 |
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#03-03 Ultro Building |
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Singapore 486058 |
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See Map/MRT/Parking details |
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| Comprehension Success for
Primary, Secondary and Junior College students, please
email Merle. |
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| Grammar Success for Primary,
Secondary, Junior College and adult levels, please
email Merle. |
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| "I did not know that
letter writing could be so easy." "The trainer is
humorous and makes things easy to understand." “The
trainer is very knowledgeable and a very interesting person. I really
enjoyed the course.” - course participants |
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Why is it that some letters and email (even termination letters) leave a positive impression in the minds of readers, while others do not.
It is because they contain the personal, human touch. They make the readers feel good.
The other types of letters/email keep people at a distance - they are cold, impersonal and officious.
Human beings like to be treated as human beings, not as insensitive machines.
In our 2-day course, you learn to write any type of letter in four simple steps that will leave good, positive feelings in your readers' minds, whatever the subject, thus creating invaluable goodwill.
Goodwill that will foster excellent working relationships with your staff, customers/clients, vendors and suppliers.
We'll teach you everything you need, in order to write professional, personable, result-oriented letters and email.
In fact, we guarantee, you never need to attend another letter writing course again.
If
you are already a ‘pro’ you will benefit by becoming more up-to-date in
the art of letter-writing.
Bonus Value: What
is more, we offer free consultation by email on any letter or email you wish to write
for six months after the course.
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The 7 principles of Business Communication |
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The four purposes of writing letters/email |
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Creating the human touch in all your communications |
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Routine Letters such as: |
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letters of enquiry, answering letters of enquiry, indenting giving information, calling for a meeting and other letters suggested by participants |
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Positive (Good News)
Letters such as: |
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job offer letters, announcing promotions, announcing confirmations, granting adjustments to customers, letters of apology, congratulatory letters, granting donations and sponsorships and other letters suggested by participants |
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Negative (Bad News) Letters
such as: |
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rejection letters, termination/warning letters, refusing adjustments, announcing retrenchments and pay-cuts, rejecting requests for donations/sponsorships, delaying confirmations, complaint letters and other letters suggested by participants |
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Persuasive
Letters such as: |
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sales
letters, collection letters, replying to complaints and other letters suggested by participants |
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Using language tools effectively. This includes how to write paragraphs, using lists, writing in order to emphasize and so on. This is an important topic, which trains participants to write in order to get the best effect. |
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Organise your thoughts and write
effective and concise letters and email |
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Follow four (4) simple steps to write any
letter |
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Use the right tone to fit your audience |
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Use positive and appropriate words that
leave positive impressions |
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Use modern business formats in your
letters and emails |
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Write different types of letters and
emails eg good news, bad news and sales letters etc |
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Practise Email Etiquette |
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Lectures |
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Discussions |
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Writing exercises |
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Anyone who needs to write
letters and email, and feels the need to improve in this crucial
skill, will benefit from this course. |
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If you have never written a business
letter in your life, this is the only course you will ever need to
attend. |
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If you are an ‘pro’, you will learn a few up-to-date
techniques which will make you even better. |
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What
our participants say: |
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“The
trainer is very knowledgeable and a very interesting person. I really
enjoyed the course.”
"The trainer is
humorous and makes things easy to understand."
"I did not know that
letter writing could be so easy."
“Trainer has done a very good preparation & presentation.”
“Trainer's knowledge is good. The course has been very enriching.”
“The
trainer is effective. He is able to keep the class awake and interested.”
“Trainer is well proficient & effective. He is able to hold the interest
of the students well.”
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K.
Rajamanikam (Raja) has 18 years experience training adults in
English and Business Communication skills. He has been conducting both
spoken and written communication courses for clients such as MINDEF, HDB,
NEA, ITE, CAAS and PSB. Some of these courses are: |
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Public
Speaking |
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Train-the-trainer |
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Business
Communication |
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Writing
Letters and Email |
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Writing Reports, Proposals and Staff Papers |
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Writing
Minutes of Meetings |
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English
Language |
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Participants to Raja’s
courses have consistently rated him as ‘Excellent’.
Raja was
featured in MediaCorp's Radio show 'The Living Room' on 938Live on 23
January 2008. He spoke and answered questions from listeners, for about
half an hour, on how to write Professional Letters and Email - one of the
courses we are conducting for organisations and for our public courses.
He is
also a
local author who has published more than 60 books including fiction and
supplementary books for the English Language.
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Profile of our Trainer, Ms Merle Celine Magness |
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Merle Celine Magness holds a BA (Distinction) from the
University of South Australia in Communication and Media Management and
has been trained as a trainer in The Singapore Institute of Management’s
Course Leader’s Course.
She also holds a certificate in ‘Teaching English as a 2nd
or Other Language’ from the Regional English Language Centre.
She is experienced in conducting English Languages Courses
for adults in the public and private sector and she has written English
educational supplementary books for Primary and Pre-University levels.
Participants in her courses have commented that she
is
a good trainer and
is fun and
friendly.
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