Course

Writing Professional Letters and Email
Date: 13 and 14 July
Time: 9am - 5pm
Venue: #03-03 Ultro Building (5 minutes walk from Changi Expo MRT)
Refreshments: Two tea breaks and Halal lunch daily
Fee: S$488 (No GST) - After SDF funding SMEs pay $432 while non-SMEs pay $460
  For other runs of this course, please click here. To book advance dates send us an email with your details, and we'll reserve a place for you in that run.

Registration
 
Please register in one of the following ways:
 

*

 Email us

*

 Fax
Information for overseas participants
 
For clarification, please call
Merle at (+65) 6581 0970 or email her.
Please make out cheque payments to 'TriLife Communications'  and send them to:

TriLife Communications, Woodlands Central Branch Post Office, P O Box 116, Singapore 917307

Location of Training Venue
 

Association of Aerospace Industries Singapore (AAIS)

1 Changi Business Park Ave 1

#03-03 Ultro Building

Singapore 486058
 

See Map/MRT/Parking details
 

Other Courses
Achieving Higher Performance Customer Service Using Emotional Intelligence
Presenting Like a Professional
Writing Brilliant Reports, Proposals and Staff Papers
Efficient Minutes Writing
Perfecting Your Grammar
Speaking English with Correct Pronunciation
Communicating Effectively Using Emotional Intelligence

Student Courses
 
Composition Writing Success for Primary 3/4/5/6 students
Essay Writing Success for Secondary and Junior College students
Comprehension Success for Primary, Secondary and Junior College students, please email Merle.
Grammar Success for Primary, Secondary, Junior College and adult levels, please email Merle.
Home
 
 
"I did not know that letter writing could be so easy." "The trainer is humorous and makes things easy to understand." “The trainer is very knowledgeable and a very interesting person. I really enjoyed the course.”  - course participants

Writing Professional Letters and Email

Why is it that some letters and email (even termination letters) leave a positive impression in the minds of readers, while others do not.

It is because they contain the personal, human touch. They make the readers feel good.

The other types of letters/email keep people at a distance - they are cold, impersonal and officious.

Human beings like to be treated as human beings, not as insensitive machines.

In our 2-day course, you learn to write any type of letter in four simple steps that will leave good, positive feelings in your readers' minds, whatever the subject, thus creating invaluable goodwill.

Goodwill that will foster excellent working relationships with your staff, customers/clients, vendors and suppliers.

We'll teach you everything you need, in order to write professional, personable, result-oriented letters and email.

In fact, we guarantee, you never need to attend another letter writing course again.

If you are already a ‘pro’ you will benefit by becoming more up-to-date in the art of letter-writing.

Bonus Value: What is more, we offer free consultation by email on any letter or email you wish to write for six months after the course.
 
You learn:
 

*

 The 7 principles of Business Communication

*

 The four purposes of writing letters/email

*

 Creating the human touch in all your communications

*

 Routine Letters such as:

 

 letters of enquiry, answering letters of enquiry, indenting giving information, calling for a meeting and other letters suggested by participants

*

 Positive (Good News) Letters such as:

 

 job offer letters, announcing promotions, announcing confirmations, granting adjustments to customers, letters of apology, congratulatory letters, granting donations and sponsorships and other letters suggested by participants

*

 Negative (Bad News) Letters such as:

 

 rejection letters, termination/warning letters, refusing adjustments, announcing retrenchments and pay-cuts, rejecting requests for donations/sponsorships, delaying confirmations, complaint letters and other letters suggested by participants

*

  Persuasive Letters such as:
  sales letters, collection letters, replying to complaints and other letters suggested by participants

*

 Using language tools effectively. This includes how to write paragraphs, using lists, writing in order to emphasize and so on. This is an important topic, which trains participants to write in order to get the best effect.
   
You also learn to:
   

*

 Organise your thoughts and write effective and concise letters and email

*

 Follow four (4) simple steps to write any letter

*

 Use the right tone to fit your audience

*

 Use positive and appropriate words that leave positive impressions

*

 Use modern business formats in your letters and emails

*

 Write different types of letters and emails eg good news, bad news and sales letters etc

*

 Practise Email Etiquette
 
How you learn:
 

*

 Lectures

*

 Discussions

*

 Writing exercises
 
Who should attend:

*

 Anyone who needs to write letters and email, and feels the need to improve in this crucial skill, will benefit from this course.

*

 If you have never written a business letter in your life, this is the only course you will ever need to attend.

*

 If you are an ‘pro’, you will learn a few up-to-date techniques which will make you even better.
 
What our participants say:

“The trainer is very knowledgeable and a very interesting person. I really enjoyed the course.”

"The trainer is humorous and makes things easy to understand."

"I did not know that letter writing could be so easy."

“Trainer has done a very good preparation & presentation.”

“Trainer's knowledge is good. The course has been very enriching.”

“The trainer is effective. He is able to keep the class awake and interested.”

“Trainer is well proficient & effective. He is able to hold the interest of the students well.”

 
Profile of our Trainer, K Rajamanikam (Raja)
 
K Rajamanikam (Raja) Consultant/TrainerK. Rajamanikam (Raja) has 18 years experience training adults in English and Business Communication skills. He has been conducting both spoken and written communication courses for clients such as MINDEF, HDB, NEA, ITE, CAAS and PSB. Some of these courses are:

*

 Public Speaking

*

 Train-the-trainer

*

 Business Communication

*

 Writing Letters and Email

*

 Writing Reports, Proposals and Staff Papers

*

 Writing Minutes of Meetings

*

 English Language
 

Participants to Raja’s courses have consistently rated him as ‘Excellent’.

Raja was featured in MediaCorp's Radio show 'The Living Room' on 938Live on 23 January 2008. He spoke and answered questions from listeners, for about half an hour, on how to write Professional Letters and Email - one of the courses we are conducting for organisations and for our public courses.

He is also a local author who has published more than 60 books including fiction and supplementary books for the English Language.

 
Profile of our Trainer, Ms Merle Celine Magness
 

Merle Celine Magness holds a BA (Distinction) from the University of South Australia in Communication and Media Management and has been trained as a trainer in The Singapore Institute of Management’s Course Leader’s Course.

She also holds a certificate in ‘Teaching English as a 2nd or Other Language’ from the Regional English Language Centre.

She is experienced in conducting English Languages Courses for adults in the public and private sector and she has written English educational supplementary books for Primary and Pre-University levels.

Participants in her courses have commented that she is a good trainer and is fun and friendly.
 
P/S: We also conduct customised in-house courses. Please call Merle at (65) 6581-0970 or email her for a discussion.

Copyright: TriLife Communications 1997 - 2008

Home