Course

Writing Professional Letters and Email
Date: 16 and 17 Sept (Thur and Fri)
Time: 9am - 5pm
Refreshments: Snacks and refreshments for two tea breaks are provided daily
Venue 5 mins walk from Redhill MRT station at #6-06 Thye Hong Centre
Fee: S$488 (No GST) - After SDF funding SMEs pay $432 while non-SMEs pay $460
Group Discount: Receive a 10 % discount for 5 or more participants.
  Please register by 8 Sept
  For other course dates, please click here.

Registration
 
Please register in one of the following ways:
 

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 Application Form

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 Email us
Information for overseas participants
 
For clarification, please call
Merle at (+65) 6581 0970 or email her.
Please make out cheque payments to 'TriLife Communications'  and send them to:

TriLife Communications, Woodlands Central Branch Post Office, P O Box 116, Singapore 917307

Location of Training Venue
 

FigTree Multimedia

2 Leng Kee Road

#06-06 Thye Hong Centre

Singapore 159086
 

See Map/MRT/Bus/Parking details
 

Other Courses
Achieving Higher Performance Customer Service Using Emotional Intelligence
Presenting Like a Professional
Writing Brilliant Reports, Proposals and Staff Papers
Efficient Minutes Writing
Perfecting Your Grammar
Speaking English with Correct Pronunciation
Communicating Effectively Using Emotional Intelligence

Student Courses
 
Composition Writing Success for Primary 3/4/5/6 students
Essay Writing Success for Secondary and Junior College students
Comprehension Success for Primary, Secondary and Junior College students, please email Merle.
Grammar Success for Primary, Secondary, and Junior College levels, please email Merle.
Home
 
 
"The trainer used concise steps to help us remember and apply the skills of email/letter writing. He is always helpful in answering our questions and using examples related to our nature of work.”  - Ms Cheong Lee Min, Singapore Management University

What are professionally-written email or letters?Writing Professional Letters and Email

Professionally-written emails and letters have four features. They:

a) give messages (even bad news) in a pleasant, kind and impactful way that are highly likely to give us the results we want

b) create positive impressions of our organisation or company

c) create positive impressions of us

d) follow simple four-step formats

Emails or letters, which do not have these elements, can leave negative impressions on your customers, vendors and suppliers. In fact, even one innocently placed wrong word or phrase can drive a potential customer to a competitor.

There are 4 types of email/letters we write:

1)    Routine email/letters such as enquires and quotations

2)    Good news email/letters such as appointments and promotions

3)    Bad news email/letters such as rejection of requests and terminations

4)    Persuasive email/letters such as replying to complaints, requests for donations and sales letters

Our 2-day course teaches you everything you need to know in order to write these 4 types of letters in a professional, personable and result-oriented style. In fact, we guarantee you’ll never need to attend another email/letter writing course again.

Even if you are already an ‘old pro’ you will benefit by becoming more up-to-date in the art of letter-writing.

Added Value: What is more, we offer free consultation by email on any email or letter you may need to write for six months after the course. The trainer undertakes to reply to your queries within two working days.

 
You learn:
 

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 The 7 principles of Business Communication

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 The correct format for different types of email/letters:

 

 Routine Letters such as:

 

 letters of enquiry, answering letters of enquiry, indenting giving information, calling for a meeting and other letters suggested by participants

 

 Positive (Good News) Letters such as:

 

 job offer letters, announcing promotions, announcing confirmations, granting adjustments to customers, letters of apology, congratulatory letters, granting donations and sponsorships and other letters suggested by participants

 

 Negative (Bad News) Letters such as:

 

 rejection letters, termination/warning letters, refusing adjustments, announcing retrenchments and pay-cuts, rejecting requests for donations/sponsorships, delaying confirmations, complaint letters and other letters suggested by participants

 

  Persuasive Letters such as:
  sales letters, collection letters, replying to complaints and other letters suggested by participants

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 Using language tools effectively. This is an important topic, which trains participants to write in order to get the best effect. This includes
  Leaving positive impressions of your organisation and you with positive words and sentences
  How to get the best effect in writing paragraphs, lists, how to emphasize and so on.
You also learn to:
   

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 Organise your thoughts and write effective and concise letters and email

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 Follow four (4) simple steps to write any letter

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 Use the right tone to fit your audience

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 Use positive and appropriate words that leave positive impressions

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 Use modern business formats in your letters and emails

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 Write different types of letters and emails eg good news, bad news and persuasive letters etc

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 Practise Email Etiquette
 
How you learn:
 

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 Lectures

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 Discussions

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 Writing each type of email/letter
 
Who should attend:

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 Anyone who needs to write letters and email, and feels the need to improve in this crucial skill, will benefit from this course.

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 If you have never written a business letter in your life, this is the only course you will ever need to attend.

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 If you are an ‘pro’, you will learn a few up-to-date techniques which will make you even better.
 
What our participants say:

“The trainer is very knowledgeable and a very interesting person. I really enjoyed the course.”

"The trainer is humorous and makes things easy to understand."

"I did not know that letter writing could be so easy."

“Trainer has done a very good preparation & presentation.”

“Trainer's knowledge is good. The course has been very enriching.”

“The trainer is effective. He is able to keep the class awake and interested.”

“Trainer is well proficient & effective. He is able to hold the interest of the students well.”

 
Profile of our Trainer, K Rajamanikam (Raja)
 
K Rajamanikam (Raja) Consultant/TrainerK. Rajamanikam (Raja) has 18 years experience training adults in English and Business Communication skills. He has been conducting both spoken and written communication courses for clients such as MINDEF, HDB, NEA, ITE, CAAS and PSB. Some of these courses are:

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 Public Speaking

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 Train-the-trainer

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 Business Communication

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 Writing Letters and Email

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 Writing Reports, Proposals and Staff Papers

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 Writing Minutes of Meetings

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 English Language
 

Participants to Raja’s courses have consistently rated him as ‘Excellent’.

Raja was featured in MediaCorp's Radio show 'The Living Room' on 938Live on 23 January 2008. He spoke and answered questions from listeners, for about half an hour, on how to write Professional Letters and Email - one of the courses we are conducting for organisations and for our public courses.

He is also a local author who has published more than 60 books including fiction and supplementary books for the English Language.

 
Profile of our Trainer, Ms Merle Celine Magness
 

Merle Celine Magness holds a BA (Distinction) from the University of South Australia in Communication and Media Management and has been trained as a trainer in The Singapore Institute of Management’s Course Leader’s Course.

She also holds a certificate in ‘Teaching English as a 2nd or Other Language’ from the Regional English Language Centre.

She is experienced in conducting English Languages Courses for adults in the public and private sector and she has written English educational supplementary books for Primary and Pre-University levels.

Participants in her courses have commented that she is a good trainer and is fun and friendly.
 
P/S: We also conduct customised in-house courses. Please call Merle at (65) 6581-0970 or email her for a discussion.

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