TriLife Communications 

• Course name: Writing Professional Letters and Email
  
  
• Duration: Two days, 9 am to 5 pm
• Course Date: 9 and 10 May (Wed and Thur)
• Closing date 23 April
• 
  
• Fees before SDF funding: $488
  
  
• Fees after SDF funding: $460
  
  
• Refreshments: Two tea breaks with snacks and refreshments
  
  
• Certificate: A certificate of participation is issued at the end of the course.
  
  
• Further discount: 10 percent for groups of 3 or more people in a run of a course.
  
  
• Training Venue

To register for the course, please fill up the Application Form, which will be downloaded to your computer. Please email or fax the completed form to us.

The runs of the course in 2011 and 2012 are:

9 and 10 May (Wed and Thur)

22 and 23 August (Wed and Thur)

7 and 8 November (Wed and Thur)

Please go to the 'Home' page and put in your name and email address in the 'Register Here' box to download our complete calendar of courses for 2011/2. Thank you.

• Anyone who needs to write letters and email, and feels the need to improve in this crucial skill.
  
  
• If you have never written a business letter in your life, this is the only course you will ever need to attend.
  
  
• If you are an ‘pro’ , you will learn a few up-to-date techniques, which will make you even better.

How you learn

• Lectures
  
  
• Discussions
  
  
• Practical exercises

"The trainer used concise steps to help us remember and apply the skills of email/letter writing. He is always helpful in answering our questions and using examples related to our nature of work.”  - Ms Cheong Lee Min, Singapore Management University

Objectives:

At the end of the course participants will be able to:

• Apply the 7 principles of effective business communication
• Organise your thoughts and write effective and concise email and letters
• Use the right tone to fit your audience
• Use modern business formats in your email and letters
• Use language tools effectively so as to get the best effect and to leave positive impressions with readers
• Practice email etiquette

Write the format for 4 types of email/letters: 

Routine Letters:

• writing letters of enquiry
• answering letters of enquiry
• giving information
• calling for a meeting and other letters

Positive or Good News letters:

• job offers
• confirmations
• promotions
• granting adjustments to customers
• letters of apology
• congratulatory letters
• granting donations and sponsorships and other letters

Negative or bad news letters:

• rejection letters
• warning/termination letters
• refusing adjustments
• retrenchments and paycuts
• rejecting requests for donations/sponsorships
• delaying confirmations
• complaint and other letters

Persuasive Letters:

• sales letters
• collection letters
• replying to complaints and other letters

Bonus: For 6 months after the course participants can ask any question on email/letters by email. The trainer will reply the same day or the next.

Each participant receives $28 from SDF. After SDF funding the fee is $460.

Organisations can apply for the funding at http://www.skillsconnect.gov.sg. Organisations who are not members of SDF can also apply to become members at the website.

When applying for the funding, please quote the Course Code (CRS-N-0000918)

K Rajamanikam (Raja)

I have taught this course for over 7 years in MINDEF and another 5 years in HDB. Other corporate clients for this course include: Goodwood Park Hotel and York Hotel, Sam Woh Corporation and National Cancer Society.

Even if you have never written a letter in your life, you'll become an expert at the end of the course.

Testimonials

"I did not know that letter writing could be so easy."

“The trainer is very knowledgeable and a very interesting person. I really enjoyed the course.”

"The trainer is humorous and makes things easy to understand."

“Trainer has done a very good preparation & presentation.”

“Trainer's knowledge is good. The course has been very enriching.”

“The trainer is effective. He is able to keep the class awake and interested.”

“Trainer is well proficient & effective. He is able to hold the interest of the students well.”

Special Corporate rates apply to groups of:

• 5 or less
• 10 or less
• 20 or less

The course can also be customised to meet the needs of participants.

Venus can be provided by the groups or we can also arrange a venue at cost.

SDF funding of $28 per participant can be applied, when the course is sponsored by any organisation.

Contact us for details.

We conduct a one-day course for individuals at our venue or at the individual's preferred venue. SDF funding does not apply.

Please go to the 'Home' page and put in your name and email address in the 'Register Here' box to immediately access the fees for the individual courses. Thank you.

15-lesson Professional Letters and Email Course by Email $450

There are 1 to 10 assignments per lesson depending on what needs to be learnt. We suggest completing a lesson a week with corrections. At this rate the course will be completed within 4 months. When you complete more lessons per week, the course can be completed sooner. A certificate of completion is issued at the end of the course. Download Application Form.

Payment for the course can be made by POSB ATM transfer, internet banking, cheque or credit card. Instalment payments can be arranged upon request.

1.   Lesson 1: Introduction to Letter Writing

2.   Lesson 2: Principles of Business Communication (1)

3.   Lesson 3: Principles of Business Communication (2)

4.   Lesson 4: Principles of Business Communication (3)

5.   Lesson 5: Planning and Organising a Letter

6.   Lesson 6: Writing Routine Letters (1)

7.   Lesson 7: Writing Routine Letters (2)

8.   Lesson 8: Using Email Effectively

9.   Lesson 9: Good News Letters (2)

10.   Lesson 10: Good News Letters (2)

11.   Lesson 11: Bad News Letters (1)

12.   Lesson 12: Bad News Letters (2)

13.   Lesson 13: Persuasive Letters (1)

14.   Lesson 14: Persuasive Letters (2)

15.   Revision