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Communicating from the Heart

Writing Courses

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Professional Business Writing (by email)

Training for Trainers

Chairing Effective Meetings

Our Trainers' Profiles

Why choose our courses?

Testimonials

Contact us:

Tel: (65) 6581-0970  Email us

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Empowering Successful Relationships with Professional Communications Training

Dear Business Person

Successful business relationships are vital for maintaining, sustaining and growing successful businesses. Communicating effectively is a key component to such success.

We offer written and spoken communication training which empower successful business communications.

These English Communication Courses can be conducted at your company’s premises or at an external venue, which we can arrange. Snacks and refreshments can also be arranged.

Workbooks and all course materials will be provided by us. Participants will receive certificates of successful completion at the end of the courses.

We can also customise courses for companies; and welcome opportunities to conduct our training courses overseas too.

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Course Title: Communicating from the Heart

Course duration: 2 days

Who will benefit most: Professionals, Chairpersons, CEOs’, Executives, Employees, trainers, teachers, sales and service personnel, parents and anyone who is involved with day to day communication.

Course objectives: At the end of the two-day course, participants will be able to:

• Be so compelling in their communication, that people will naturally want to pay attention to them and to what they are saying
• Listen wholeheartedly to others
• Make people want and like to communicate with them
• Impress other people about their sincerity
• Be able to communicate at a deeper level, which will bring about the best results
• Bring out the best in themselves
• Neutralise angry or otherwise unpleasant situations
• Make friends wherever they go

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Professional Business Writing (by email)

Course content: 18 lessons

Who will benefit most: This course covers the essential written communication skills every office employee requires to perform well in written business communication.

Course objectives: At the end of the 18-lesson course, you are fully confident in the following aspects of business writing:

• The 7 principles of Business Writing (2 lesson)
• Letter Writing (8 lessons)
• Report Writing (2 lessons)
• Meetings and Minutes (2 lessons)
• Finer Points of Business Writing (4 lessons)

You may complete the lessons at your own time and pace but we suggest a lesson a week or at least two lessons a month to keep up the momentum of learning.

Each lesson consists of the lesson proper and between three to five assignments to complete. Marked assignments will be returned within three days with suggestions for improvement.

The next lesson will be sent to you only if your assignments are of an acceptable standard.

Special arrangements for Progress reports and monitoring can be made for Company sponsored employees.

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Speaking Courses

Course Title: Speaking English with Correct Pronunciation

Course duration: 2 days

Who will benefit most: Anyone who is weak in spoken English.

Course Objectives: At the end of the course, participants will be able to:

• Understand the importance of correct grammar and pronunciation
• Get  maximum benefit from a dictionary (spelling, pronunciation, vocabulary)
• Read phonetics
• Understand and apply the most important aspects of Grammar
• Pronounce accurately with correct stresses etc.

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Course Title: Communicating Effectively Using Emotional Intelligence (SDF approved for funding)

Course duration: 2 days

Who will benefit most: Anyone who comes into contact with people on a daily basis and who needs to practice interpersonal communication.

Course Objectives: At the end of the course, participants will be able to:

• Be aware of the part attitude plays in communication
• Realise how we victimise ourselves through poor communication
• Identify barriers to effective communication and be able to overcome them
• Analyse their own communication styles
• Identify the communication styles of others

• Be aware of and be able to use non-verbal language (body language) in all communication situations

• Be aware of and be able to respond to others’ non-verbal language (body language)

• Understand and be able to apply active listening skills
• Improve the use of their voices for speaking
• Build rapport with others
• Speak from a centred authentic position
• Communicate at different levels and situations

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Course Title: Speaking Like a Professional (SDF approved for funding)

Course duration: 2 days

Who will benefit most: Managers, Executives, Office Assistants and anyone else for whom it is necessary to speak in public for personal, social or business reasons.

Course objectives: At the end of the course, participants will be able to:

• Use visual, voice and body language correctly to support presentation
• Present information and ideas clearly and systematically
• Speak with confidence (from the heart) to any audience.
• Persuade an audience to the speaker's point of view
• Use appropriate questioning techniques to obtain feedback
• Address the concerns of the audience professionally

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Course Title: Presenting Like a Professional (SDF approved for funding)

Course duration: 2 days 

Who will benefit most: Managers and Executives, Office Assistants and anyone else for whom it is necessary to speak with impact in public.

Course Objectives: At the end of the course, participants to be able to present and speak to different audiences, inspiring and motivating them with impact and include:

• Understanding what makes an effective speaker
• Understanding what creates impact in a presentation
• Using different techniques for different situations
• Analysing an audience and understanding the psychology of an audience.
• Developing rapport with any audience.
• Using the power of persuasion to convert an audience to your point of view.
• Preparing a presentation
• Using AVA to create impact
• Speaking from a centred position (with feelings) to inspire an audience
• Getting audience participation and dealing with audience questions effectively
• Developing your own style of presentation.

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Writing Courses

Course Title: Writing Professional Letters and Emails (SDF approved for funding)

Course duration: 2 days

Who will benefit most: Managers, Executives, Office Assistants and anyone else for whom it is necessary to write effective business letters, memoranda and email.

Course objectives: At the end of the course, participants will:

• Understand and use the 7 principles of effective Business Writing
• Be able to use the dictionary as a resource for vocabulary, spelling and pronunciation
• Apply clearly and accurately Business Letter layouts and techniques to business correspondence including letters, memoranda and emails
• Understand and apply the appropriate word choices in writing with special emphasis on words, phrases and idioms most useful in business situation
• Identify and correct common grammatical errors

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Course Title: Perfecting Your Grammar

Course duration: 3 days

Who will benefit most: Anyone who wants to improve his or her written and spoken grammar

Course objectives: At the end of the course, participants will be able to:

• Appreciate the importance of good grammatical writing
• Understand and apply the various parts of speech in grammar in writing such as:

Verbs and Tenses

Nouns and Articles

Collective nouns correctly

Pronouns including: Pronoun Reference and Pronoun Agreement

Proper Sentence Structure with special reference to Subject-Verb Agreement

Prepositions and Phrasal Verbs.

Conjunctions, Conjunctive Adverbs and Conjunctive Phrases. Parallelism in sentence construction

Adjectives and Adverbs taking care to avoid Misplaced or Dangling Modifiers

Phrases and Clauses.

Punctuation

• Using appropriate words in writing.
• Using figurative language correctly

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Course Title: Effective Business Writing

Course duration: 3 days

Who will benefit most: Managers, Executives, Office Assistants and anyone else for whom it is necessary to write effective business correspondence that is pertinent in an office.

Course Duration: 3 days

Course objectives: At the end of the course, participants will be able to:

• Understand and use the 7 principles of effective Business Writing
• Be able to use the dictionary as a resource for vocabulary, spelling and pronunciation
• Apply clearly and accurately Business Letter layouts and techniques to business correspondence for various types of letters, memoranda and emails
• Write clear and accurate notices, agendas and minutes of meetings
• Write effective reports for proposals, incidents and investigative procedures
• Understand and apply the appropriate word choices in writing with special emphasis on words, phrases and idioms most useful in business situations
• Identify and correct common grammatical errors

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Course Title: Persuasive Power in Written Communication

Course duration: 2 days

Who will benefit most: Directors, Managers, Executives and experienced writers who need to write powerful persuasive language.

Course objectives: At the end of the course, participants will be able to:

• Create rapport & maintain goodwill in writing
• Communicate clearly & precisely in writing
• Present your letters clearly, concisely & logically when writing to the customers
• Present your information so that it is easy to read
• Use language tools & writing techniques to communicate effectively
• Adopt appropriate strategies when you write to influence decision
• Overcome pitfalls in writing
• Win your readers’ trust & confidence

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Course Title: Efficient Minutes Writing (SDF approved for funding)

Course duration: 1 day

Who will benefit most: Managers, executives, and anyone who in their daily duties need to write clear and accurate minutes of meetings.

Course objectives: At the end of the course, participants will be able to:

• Understand the purpose of meetings and the duties of various members.
• Understand the duties of the secretary at a meeting.
• Understand the purpose and importance of minutes.
• Understand the different styles of writing minutes. Be able to prepare to take minutes (making forms, tables etc.)
• Be able to organise and present information effectively in minutes
• Be able to take notes while someone is speaking at a meeting
• Be able to write in the reported speech.
• Understand the common grammatical errors in minutes writing
• Be able to summarise concisely and sensitively
• Be able to work closely with the chairperson to create the final copy of the minutes

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Course Title: Writing Professional Reports, Proposals and Staff Papers (SDF approved for funding)

Course duration: 2 days

Who will benefit most: Managers, executives, office assistants and anyone who in their daily duties need to write accurate reports.

Course objectives: At the end of the course, participants will be able to:

• Effectively plan reports, proposals and professional papers
• Understand and use different report writing structures
• Present arguments convincingly
• Use language effectively
• Write to persuade

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Course Title: Chairing Effective Meetings

Course duration: 2 days

Methodology: Lecture, discussions, group and individual exercises and role-plays

Who will benefit most: Directors, Managers and anyone who in the course of their duties are required to chair productive meetings.

Course objectives: At the end of the course, participants will be able to chair and follow-up meetings effectively including:

• Understanding how groups work together in meetings.
• Understanding why meetings are important.
• Distinguishing the different types of meetings.
• Understanding different styles of chairing a meeting
• Understanding the role of a chairman, secretary and other participants.
• Planning and creating an agenda
• Organising and preparing for a meeting
• Opening and closing a meeting.
• Conducting a meeting productively.
• Getting the best from any group at a meeting.
• Handling difficult members before, during and after a meeting.
• Guiding the secretary in preparing the agenda and minutes of a meeting.
• Follow-up and achieving results after a meeting.
• Evaluating a meeting with a view to improving future meetings.

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Training for Trainers

Course Title: Effective Training for Beginner Trainers

Course duration: 3 days

Who will benefit most: New instructors and trainers and anyone who in their daily work needs to train employees.

Course objectives: At the end of the course, participants will be able to:

• Understand the role of the trainer
• Understand and apply the principles of training
• Effectively plan and prepare for training
• Understand and apply various methods of training
• Use training aids effectively
• Understand and apply effective communication skills
• Micro-teaching (Each participant will have the opportunity to present a 30-minute lesson to the class.)

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Course Title: Train-the-Trainer

Course duration: 5 days

Who will benefit most: Experience instructors and trainers who would like formal instruction in training or as a refresher.

Course objectives: At the end of the course, participants will be able to:

• Realise the importance of being an Instructor.
• List, understand and practise the Principles of Instructional Skills.
• Have a good understanding of how adults learn.
• Understand learning processes and be able to apply the knowledge in instruction.
• Be familiar and practise various presentation skills – including the lecture,  discussion, the skill lesson and the demonstration
• Make and use various Instruction Aids after assessing the most suitable aid for the lesson.
• Deliver lessons effectively.
• Develop detailed lesson plans.
• Use Facilitation and Coaching Skills effectively.
• Use NLP and Build Rapport with any audience.
• Use Question Techniques effectively, and handle Audience Questions and Objections skilfully.
• Apply NLP principles for effective training
• Micro-teaching (Each participant will have three opportunities to present a 30-minute lesson to the class.)

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Trainers' Profiles

K Rajamanikam (Raja)

Raja has been successfully teaching English Language and Business Communications courses for 23 years.  He started as an NIE trained teacher and then continued his teaching and writing career in the SAF. There, he trained as an instructor specializing in Train-the-Trainer courses for SAF officers an specialists also become an expert in writing staff papers.

Along the way he obtained an Honours degree in Philosophy from the University of London and a Master Practionneer's certificate in Neuro-Linguistic Programming.

Since then he has taught both written and spoken English and Business Communication Courses for various government agencies and departments including, HDB, NEA, CAAS, ITE, The Navy and MINDEF. He has also extended his expertise to teaching adults, English Communication courses, in educational institutions such as PSB, IBMEC and MDIS. In 2003, he was given an award for outstanding dedication to the success of his students at PSB.

In addition, he has also found time to publish over 50 short-stories (some of them award-winning ones) and over 60 educational supplementary books for Primary 1 to 'A' Level students. The books in the educational category include composition/essay books, comprehension and even Science and Literature.

He is also a sought-after editor and writer for companies and organizations. Having written numerous articles, advertisements, speeches, training manuals and other work.

Merle Celine Magness

She started out as a police-officer and then developed a career in the secretarial/administration line with a few companies. Then she decided to obtain a certificate in teaching English as a Second or Other Language from the Regional English Language Institute in Singapore and a B.A. (Distinction) in Communication and Media Management from the University of South Australia.

Since starting this company with Raja she has concentrated her energies on teaching English to primary school students and foreign students and delved into corporate training. She has been teaching grammar courses at MINDEF and assisted Raja in teaching speaking courses, also, at MINDEF. She also doubles as a Marketing and Marketing Communications Manager.

She has also tried her hand at editing and writing. Writing composition books for primary school children and General Paper essay for Pre-University students. Other writing and editing credits include: writing and editing brochures for companies, writing published poems and an article on how the Brain works.

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Why Choose our Courses?

·      Our trainers are skilled and knowledgeable in their fields. They have many years of experience and bring their dedication to your success in every course they conduct.

·      All the English Communication Courses we have conducted at HDB, NEA, ITE, CAAS, MINDEF, The Navy and Achieva Ltd have been successful.

·      Most importantly, our courses, especially our Spoken, 'Train-the-Trainer’ and 'Chairing Effective Meeting' courses – all have a special component – we have developed and coined, called 'Communicating from the Heart'. This component, we believe, is absolutely essential for spoken communication to succeed and thrive in any personal, social and business situation.

·      Lastly, our goal is to develop your talents and abilities in writing and speaking, not only to be functional in these areas. So, we recommend other seminars and books for self-improvement. Click here to access them.

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Testimonials

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We look forward to the pleasure of training you to succeed in the English Language and English Communication.

Warmest regards

Merle Celine Magness            K Rajamanikam (Raja)

TriLife Communications         TriLife Communications

Copyright TriLife Communications 1997-2007